Refunds
We do not issue refunds. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Only defective items or wrong order/s sent by our staff may be exchanged. But reasonable cases like wrong sizing can be an exception to the rule.
  
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Unfortunately, we cannot accept returns on sale items or gift cards.
  

To start a return, you can contact us at customersupport@thelementsupply.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customersupport@thelementsupply.com